FINESSE POLICIES

We pride ourselves on being transparent about our policies with all of our clients. If you have any questions about any policy below please feel free to contact our team.

salon etiquette

SERVICE GUARANTEE

Our goal is 100% customer satisfaction. However, if you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon within 7 days.

No refunds will be issued for services agreed upon and received.

ACCEPTED FORMS OF PAYMENT

Finesse Salon Spa accepts Cash, Checks, Visa, Mastercard, Discover, and American Express. We work as a team to deliver your desired look, but tipping each individual service provider is not expected by our staff. Additionally, while including gratuity is always appreciated, we do ask that you utilize cash when tipping.

CHILDREN

For the safety of your children and the comfort and consideration of all salon guests, Finesse Salon Spa does not permit children in the salon area unless they are receiving services. Children 12 and under receiving salon services must be accompanied by an adult who is not receiving services.

cancellation policy

LATE ARRIVALS

Please arrive on time. We cannot guarantee service for late arrivals and may need to adjust or reschedule services accordingly.

CANCELLATIONS

At Finesse Spa Salon, your appointment time is reserved especially for you. If you need to cancel or reschedule, we kindly ask for at least 48 hours’ notice by phone.

A credit card is required to hold your reservation. Late cancellations or no-shows within 48 hours will result in a 50% service charge.

NO SHOWS

Guests with a previous no-show will be asked to leave a 100% deposit at booking, which is nonrefundable if the policy is not followed. We understand that life happens and will always handle genuine emergencies with care.

CONFIRMATION CALLS

We send reminders by text, phone call, or email; however, it remains the guest’s responsibility to remember their reservation time.

spa packages & parties of 2 or more

DEPOSITS

Spa packages and parties of two or more require a 50% deposit at the time of booking. The remaining balance is due 7 days prior to the scheduled appointment date.

CANCELLATION & DEPOSIT REFUNDS

  • 14 days or more prior to the appointment date: full refund

  • 7 days or less prior to the appointment date: NO REFUND

Deposits are non-transferable within 7 days of the scheduled appointment.

SCHEDULING & PROVIDER ASSIGNMENT

Appointments are not confirmed until the required deposit is received and this agreement is signed and returned.

Service providers may change as needed; appointment times will remain as scheduled unless otherwise notified.